Customer Claims Resolution

We are amongst the Top 10 moving companies in the state of Illinois according to the Illinois Commerce Commission, ICC. We understand that moving is a stressful time in one's life and here at EZ Movers we strive for perfection and try to resolve each claim to the customer's satisfaction. While investigating a moving company's reputation through third party entities, please keep in mind that the grade or star rating given by that entity to the company doesn't always account for the claims to moves ratio. Please see below for our ratio of complaints to moves.



 

 

 

Total Jobs Completed VERSUS Total Claims Opened

E-Z Movers

 


 

2007

2008

2009

2010

Total Jobs Completed

3171

3909

3670

4425

Total Cases Opened

26

59

38

36

Percent of Complaints

0.82%

1.52%

1.05%

0.82%





Complaints Closed As:


E-Z Movers

These complaints were closed as:

93

Resolved 

20 -

Company resolved the complaint issues. The consumer acknowledged acceptance.

73 -

Company addressed the complaint issues. The consumer failed to acknowledge acceptance.

1 -

Company resolved the complaint issues, but not within accurate timeframe.

39

Administratively Closed 

39 -

Determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.


 

 

Important Notice !!!

While shopping around and looking for the right company for your moving needs, you may come across some companies which are moving brokers only.

These brokers are not actual moving companies and cannot provide moving services as they are not licensed to do so. They will sell your job to an actual moving company with which you may or may not feel comfortable. Please search carefully before making your decision and committing to a company for your moving needs.