Commitment to Quality
And Accountability
We are not perfect, but we are perfect in how we handle the unexpected. Since 1997, our claim ratio has remained below 1%.
Not Your Average Mover
In an industry plagued by brokers and fly-by-night operations, EZ Movers stands apart as a dedicated carrier with a reputation built on trust.
No Brokers
We are the carrier. When you book with us, WE move you. No selling your job to third parties.
Low Claim Ratio
Our rigorous training and packing standards result in a claim ratio of less than 1%.
Direct Communication
If an issue arises, you speak directly to our dedicated claims department, not a call center.
Our Resolution Process
Accidents are rare, but they can happen. If they do, we handle them with the same professionalism as the move itself.
Transparency First
Our drivers conduct a walk-through before and after the move. Any pre-existing damage is noted, and we encourage you to inspect items upon delivery.
Filing a Claim
We provide a simple, standardized claim form. You have 9 months to file a claim by law, but we encourage doing so as soon as possible for faster resolution.
Fair Resolution
We review claims promptly. Depending on your chosen valuation coverage, we will offer to repair the item, replace it, or provide a cash settlement.
The EZ Standard
Don’t just take our word for it. Here is what our clients say about our accountability.
“I had a small scratch on a dresser during my move. I was worried it would be a fight, but EZ Movers sent a furniture medic within a week and it looks brand new. Incredible service.”
“The foreman pointed out a loose leg on my table BEFORE they moved it. I appreciate the honesty and the care they took to secure it so it wouldn’t break. True professionals.”
Need to Speak with Customer Care?
We are here to listen and help. Our goal is your complete satisfaction.