Terms of Service

Welcome to EZ Movers and Storage. By accessing our website, using our services, or requesting a quote, you agree to be bound by the following Terms of Service. Please read them carefully.

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and EZ Movers and Storage (“we,” “us” or “our”), concerning your access to and use of our website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”).

2. Services

EZ Movers provides residential, commercial, local, and long-distance moving and storage services. All services are subject to availability and the specific terms outlined in your personalized moving estimate and Bill of Lading.

3. Estimates and Pricing

While we strive to provide accurate estimates, final charges are based on the actual volume (cubic feet) of your shipment (for long-distance moves), the time and labor required (for local moves), and any additional services requested or required to complete the job safely.

• Binding Estimates: Are valid for the time period specified on the estimate and based on the inventory provided.
• Non-Binding Estimates: Are projected costs based on estimated volume or hours; final costs may vary.

4. User Responsibilities

You agree to provide accurate and complete information when requesting quotes or booking services. You are responsible for ensuring that all items to be moved are packed safely (unless packing services are purchased) and that our crew has safe access to your property.

5. Liability and Valuation

Our liability for loss or damage to your goods is governed by federal law and the valuation option you select on the Bill of Lading.

• Released Value Protection: Minimal protection (60 cents per pound per article) at no additional cost.
• Full Value Protection: Comprehensive coverage for repair, replacement, or cash settlement of damaged items, subject to deductibles.

Please refer to our Valuation Page for detailed information.

6. Cancellations and Refunds

Cancellation policies vary by move type. Generally, deposits are refundable if cancellation occurs within a specified timeframe before the scheduled move date (typically 7 days for local moves, 14 days for long-distance). Please refer to your specific booking agreement for details.

7. Claims

All claims for loss or damage must be filed in writing. For interstate moves, you have nine (9) months from the date of delivery to file a claim. EZ Movers is committed to resolving all claims fairly and promptly in accordance with arbitration programs and federal regulations. For more information, please visit our Customer Claims Page.

8. Intellectual Property

The content on the Site, including text, graphics, logos, and images, is the property of EZ Movers and Storage and is protected by copyright and trademark laws.

9. Governing Law

These Terms shall be governed by and defined following the laws of the State of Illinois. EZ Movers and Storage and yourself irrevocably consent that the courts of Illinois shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms.

10. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at: EZ Movers and Storage wecare@e-zmovers.com (855) 525-6683